One number, the whole team
Multiple team members work on the same number. Who is handling which conversation and which is waiting is visible on one screen. Conversations live in your business’s shared memory, not on personal phones.
AI takes the first contact
Repetitive questions like shipping, returns, hours, and appointments are answered in seconds. The assistant produces its answer from your knowledge base; when unsure or when the topic is sensitive, it hands the conversation off to your team.
The channel does not close after hours
Messages that arrive at night or on weekends do not wait until morning. The assistant handles them 24/7; the next day your team looks only at handed-off conversations.
Reminders and notifications
Appointment reminders, order status, and request notifications go out automatically over WhatsApp. Incoming replies land in the same inbox; the assistant handles change requests.
Measure and improve
Response times, resolution rate, and the most frequent topics are visible in reports. See which questions repeat and strengthen your knowledge base.
Frequently asked questions
What does it take to connect WhatsApp officially, and who approves it?
WhatsApp requires a verified business account before an assistant can reply on your line. You supply your business details, the account goes in for review, and once it is approved your number starts serving through OptiMor. The review is WhatsApp’s own step, so we prepare the application with you instead of promising a date.
Can several people answer the same WhatsApp number at once?
Yes. Team members work on one shared line instead of passing a phone around, and each conversation shows who has picked it up and who is still waiting. Roles decide who can see and reply to what, so nothing sits in a personal chat list.
Can we send appointment reminders and order updates over WhatsApp?
Yes, reminders, confirmations, and status updates go out on WhatsApp automatically. Messages of this kind use formats WhatsApp approves ahead of time, so you prepare them once in the panel and reuse them. Replies come back into the conversation, where the assistant can take a change or cancellation request.
Do our existing WhatsApp conversations move into OptiMor?
Older chats stay where they are, on the phone that received them, because WhatsApp keeps that history on the device. From the day your line is connected, every new conversation is stored under the customer record, so the business keeps its own copy rather than an employee’s handset.
WhatsApp messages are short and informal. Can the assistant follow them?
Short, misspelled, or half-finished messages are normal on WhatsApp, and the assistant works from meaning rather than exact wording. If the intent is still unclear, or the subject is one you marked as sensitive, it asks a short clarifying question or passes the thread to your team instead of answering blind.