No touch-tone menu needed
The caller explains their issue in their own words; the assistant understands and answers. No one waits in a menu maze, no one presses the wrong key and starts over.
The assistant makes outbound calls too
The assistant handles notification, reminder and follow-up calls. In sales and outreach calls it presents your product and hands interested customers to your team. It can create appointments during the call.
Every call recorded and transcribed
Calls are recorded and transcribed. You can scan without listening, return to the record in a dispute, and use the best calls in training.
A surge in volume is no problem
Calls arriving at once on a campaign day or at the start of business hours do not go into a queue; the assistant handles them all at the same time.
Appointments and requests handled automatically
The assistant creates, changes, and sends reminders for appointments; it logs requests. Your team deals only with handed-off conversations.
In the same panel as text channels
A customer can write on WhatsApp in the morning and call in the afternoon. Calls and messages meet in the same customer history.
Frequently asked questions
What happens when the caller asks for a person?
The assistant transfers the call and passes on what has already been said, so the colleague picks up with context instead of a cold start. If nobody is free or it is outside working hours, it logs the request as a callback rather than leaving the caller on hold.
Are callers told that the call is recorded and written up?
Yes. Calls are recorded and turned into a written version of the conversation, and the assistant states this at the start in the wording you choose. Who on your team can open a recording is set by role.
Can we control who the assistant calls on outbound campaigns?
You choose the list and the reason for the call, whether that is a reminder, a follow-up, or an announcement. When someone says they do not want to be contacted, the assistant notes it and closes the call politely, and that outcome is visible on the record.
Does a noisy line or a strong accent throw the assistant off?
Spoken calls are messier than typing, so the assistant asks the caller to repeat or confirm rather than acting on a half-heard sentence. When it still cannot make out what is wanted, it moves the call to your team instead of guessing at a name, an address, or a date.
Can the assistant handle an appointment change during the call?
Yes. It can book, move, or cancel an appointment while the caller is still on the line, then send the confirmation and later the reminder over your written channels. What it will not do is take a payment, sign anything, or make a judgement that belongs to a professional.