Frequently asked questions

It brings every message and call from your customers, written or spoken, into one panel. The AI assistant understands the request, answers it, and, when needed, hands it off to the right person on your team; on the voice side it also makes outbound calls. You no longer jump between separate apps and panels.

Text Channels (Text AiMor) manage WhatsApp, Instagram, web chat, Messenger, and marketplace messages. Voice Channels (Voice AiMor) answer incoming calls and make outbound calls. If your customers mostly write, choose text; if they mostly call, choose voice; if both are busy, Complete AiMor brings the two together in one plan.

Connecting your channels takes a few minutes. Once you have tuned the assistant to your business, you can go live the same day.

No. Connecting channels and configuring the assistant are done through the panel, without writing code. You do not need to set up a server or build software.

Yes, you can keep your existing numbers. The number your customers know does not change; only the way you manage those messages and calls does.

You upload your documents, common questions, and preferred tone to the knowledge base; the assistant produces its answers from this content and stays current as you update it.

It hands the conversation off to your team. During the handoff, the full message history appears on your team’s screen, so the customer does not have to explain again.

The assistant produces answers only from the information you upload; it does not invent information on its own. On topics it is unsure of or that are sensitive, it hands off to your team instead of answering automatically. You decide which topics it hands off.

The assistant introduces itself; it does not hide. What matters in the experience is not who they are talking to, but that the issue is resolved quickly and correctly.

Yes. You can choose a formal or friendly tone and set the phrases you want it to use. The assistant speaks in your brand’s language.

Yes, the assistant is on 24/7. Messages and calls that come in after hours are not left unanswered; the conversations your team needs to see are ready by morning.

Your assistant works in every language. Whatever language your customer writes or speaks in, the assistant replies in that same language.

On paid plans you can create unlimited assistants. You can set up separate assistants for different channels, departments or services, each with its own knowledge and tone. The trial plan includes one assistant.

On the text side: web chat, WhatsApp, Instagram, and Messenger; on the marketplace side: Trendyol, Hepsiburada, Amazon, Ticimax, Shopify, and İkas. On the voice side, a voice assistant that answers incoming calls and makes outbound calls; it runs sales calls and creates appointments.

Marketplaces such as Trendyol, Hepsiburada, and Amazon are part of written communication and are managed with Text AiMor. You can see all marketplace integrations on the Text Channels page.

Yes. Messages from different channels and stores are collected in a single inbox; each conversation is tagged with the channel it came from.

We work through custom integration needs together on a demo call. Tell us which systems you use and what you expect, and we will map out the right setup.

Yes, web chat is one of the supported channels. The chat you see on this site right now also runs on OptiMor.

Yes. You invite your team members and use roles to decide who sees and manages what; when the assistant cannot resolve something, the conversation goes to the right team member.

No. Pricing is based on the message and minute quota you use; how many people you add to your team does not change the price.

Yes. From the live monitoring screen you can see all ongoing conversations and take over to start typing whenever you want.

Response times, resolved-conversation rate, volume by channel, and assistant performance; reported separately for written and voice communication.

Yes. Written exchanges are kept in the chat history and calls in the call records; call transcripts are also available, so you can search inside the recordings without listening to them.

The trial plan is free and requires no credit card. It includes 500 messages, 100 minutes, one AI assistant and the web chat channel.

Once you have used the quota in your trial, you can choose any plan or decide not to continue. There is no automatic charge.

There are three plans: Text AiMor (text channels), Voice AiMor (voice channels) and Complete AiMor, which combines both. Each plan has quota tiers: monthly messages for text, monthly minutes for voice. Your price follows the tier you choose, is billed monthly and includes VAT. Current figures are on the pricing page.

When your quota runs out the service pauses; your assistant stops handling new messages and calls. You are notified before you reach the limit, so you can move up a tier without interruption.

You can upgrade or downgrade your plan as your needs change. For cancellation terms, see our Terms of Sale.

No. You use it monthly and can stop whenever you want. Any remaining usage rights are not deleted.

Your data is stored in Turkey, on infrastructure compliant with KVKK (Turkish data protection law). You keep full control over your data.

No. Your data is used only to serve you; it is not processed or shared for any other purpose. Details are in the Privacy Policy.