Speed turns into sales
A customer who asks a question is the closest to buying, and is comparing the same product across other sellers. The store that gives the first clear answer wins the decision; a fast reply also protects your store rating.
You stay in control
The assistant answers information questions it is sure of (shipping time, return policy, size, stock). On sensitive topics like price negotiation and complaints, it does not send automatically; it leaves it to your approval or hands off to you.
One inbox, all channels
Marketplace questions merge in the same panel as WhatsApp, Instagram, and web chat. When a customer writes from the marketplace first and then moves to WhatsApp, the history is not lost.
Ready for campaign season
When volume multiplies, the assistant keeps working at the same speed. How many questions came from each platform and how fast they were answered is tracked in reports.
Frequently asked questions
How do we connect our marketplace stores?
You add each seller account from the panel using the access details each platform issues to its sellers, and the questions start arriving in OptiMor. Nothing changes on the marketplace side: your listings, orders, and payouts stay exactly where they are, and you can still open the seller panel whenever you want.
Marketplace answers are public. Does that change how the assistant writes?
Yes. A product question and its answer sit on the listing where every future buyer reads them, so the assistant keeps replies specific and free of personal details. Questions that depend on a specific order are answered without putting the buyer’s details on the page.
Can the assistant answer stock and delivery questions correctly for each listing?
It answers from the product information and policies you load into the knowledge base, so sizes, materials, shipping terms, and return conditions come out the same on every platform. Where a detail is missing or a listing differs from what is written, it holds back and flags the question for you.
How do we tell whether answering faster is actually helping?
Reports break volume and response time down by platform, so you can see where questions pile up and which topics repeat most. That list is where listing fixes usually come from: a question asked over and over is a detail missing from the product page.
Can we review the assistant’s marketplace replies before they go out?
Yes. You can let the assistant send routine information answers on its own while holding anything you consider risky for a person to check, and price haggling or complaint messages are not answered automatically at all. The rule is yours to set per topic.